Zeppelin Ukraine has raised its client service standards due to the implementation of the enterprise resources planning system based on Microsoft Dynamics NAV. Ukrainian company Innoware, which had accomplished implementation, acted as a consultancy.
The solution deals with all aspects of company activities (sales, service, marketing, supplies administration and client relations), and is integrated into the existing accounting system. Implementation of the system has enabled company's data consolidation, decrease of routine processes, increase in orders and incoming documentation processing speed and cut down of supplies volume in the warehouses. Company's got a chance to improve the quality of clients' service in conditions of constant growth and development of their business.
Innoware (Microsoft Business Solutions Gold Certified Partner) acted as a consultant that executed the implementation. Due to methodology IW URM (Unique Reliable Method) and branch solutions IW Auto and IW Parts on the base of Microsoft Dynamics, Innoware managed to implement the solution in just 5 months, in such a way that they solved client's tasks. According to Dmytro Popinako, General Manager of Innoware, the use of ready solutions helps to implement projects faster, lightens the burden on all involved in this process, and helps to increase the controllability of the project. All this leads to saving of investments, spent by client of ERP-system implementation.
Zeppelin Ukraine, an affiliate of German company Zeppelin, is an official and exclusive dealer of CATERPILLAR Company in Ukraine. It also presents the machinery of the leading world brands Terex O&K, AGCO, Claas, Bourgault. The range of products includes earth-moving machines, road building machines, quarry and mining machinery, universal machines for small building, agricultural machines, pipelaying cranes, power generators and other industrial machinery. In 2006 the turnover of Zeppelin in the world was 1 billion 860 million Euro. In 2007 Zeppelin plans to import in Ukraine around 300 machines. Business strategy of the company foresees direct communication with end users and providing them with complex business solutions that include not only machinery supplies, but also consultancy, maintenance of the machines, selection and supplies of spare parts. Their services also include flexible finance solutions (various machinery leasing schemes).
The key objectives of Zeppelin Ukraine concerning long-term development are the increase of service quality of constantly growing client base and more strict control over company's resources. One of the key tools for aim achievement and dynamic business growth became the implementation of enterprise resources administration system.
Frank Yanas, General Manager, Zeppelin Ukraine: "IT is one of the most important factors of the professional business today. They enable us to get and interpret important data properly, to understand key drivers of business and to increase reaction speed on client inquiries and changing conditions of the market. We decided to choose Microsoft Dynamics NAV as a system that offers optimal ratio of price and quality".
System implementation gave an opportunity to consolidate data that was stored in 3 separate data storages. An opportunity to check in the nick of time the availability of a specific detail on any store house in Ukraine helped to cut down storage volumes. The speed of incoming documentation processing has significantly increased (from 3 days to hour and a half); due to the single input principle, the number of errors during data input decreased. The system also helps to optimize client relations, better control the work of mechanics and other personnel, and form all necessary reporting and analytical data. Company employees can get access to the mobile devices system from any point of the world. All of this gave company a chance to improve the quality of clients' service in conditions of constant growth and development of their business. In the nearest future the company is going to implement pricing module and to increase the number of business analytic recourses.
Kostyantyn Shcherbyna, Director of Microsoft Business Solutions in Ukraine: "Microsoft Business Solutions technologies are designed to solve specific business tasks and this is well-demonstrated by Microsoft Dynamics NAV implementation into Zeppelin Ukraine. The industry expertise and achievements of our partners let us increase efficiency of the project and deliver the highest value to our client".